Shipping policy

Effective Date: May 5, 2025

Thank you for shopping with Creslia. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping of products purchased through our website www.creslia.com.

1. Order Processing

• Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays) after payment confirmation.
  

• During peak periods, sales, or product launches, processing may take slightly longer. We appreciate your patience.
  

• You will receive an email confirmation once your order has been shipped, along with tracking information.
  
  
  

2. Shipping Locations

• We currently ship within the United States only.
  

• We do not offer international shipping at this time.
  

• Orders cannot be delivered to PO boxes, military (APO/FPO) addresses, or freight forwarding locations.
  
  
  

3. Shipping Methods & Delivery Timeframes

• 
  All shipping timeframes are estimated and may vary based on location, weather conditions, or carrier delays.
  

• Delivery times are calculated from the date of shipment, not order placement.

4. Shipping Costs

• Shipping charges are calculated at checkout based on order weight, dimensions, and destination.
  

• From time to time, we may offer free shipping promotions, which will be clearly advertised.
  
  

5. Tracking Your Order

• Once your order is shipped, a tracking number will be emailed to you.
  

• You can track your order status anytime using the tracking link in the email or by visiting our Track My Order page.
  

6. Delayed or Lost Shipments

• While we do our best to ensure timely delivery, delays can happen due to external factors beyond our control.
  

• If your package appears to be delayed or lost, please contact us at support@creslia.com with your order number. We will work with the shipping carrier to resolve the issue promptly.

7. Incorrect Shipping Address

• It is your responsibility to ensure the shipping address provided is accurate and complete.
  

• We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  

• If your order has not yet shipped, please email us immediately to update the address.

8. Refused or Undeliverable Packages

• If an order is returned to us due to refusal or an undeliverable address, the customer is responsible for any re-shipping fees.

9. Damaged or Missing Items

• If you receive a damaged package or items are missing, notify us within 48 hours of delivery.
  

• Please include clear photos of the packaging and products in your email to support@creslia.com.

10. Questions?

If you have any questions or concerns about our shipping policy, feel free to reach out:

Creslia Innovation LLC
36 S McKinley Ave
Iselin, NJ 08830
 Email: support@creslia.com

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This Shipping & Delivery Policy is subject to change without notice. Please review this page periodically for any updates.