Effective Date: May 5, 2025
Last Updated: May 5, 2025

Creslia Innovation LLC ("Creslia," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://www.creslia.com ("Site") or use our services, including our mobile applications and any interactions you may have with us.

By accessing or using our Site or services, you consent to the practices described in this Policy. If you do not agree with the terms, please do not access or use our services.

 

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1. Information We Collect

We collect the following types of personal and non-personal information:

A. Information You Provide to Us Directly

• Full name
  
  

• Email address
  
  

• Phone number
  
  

• Billing and shipping addresses
  
  

• Account credentials (username and password)
  
  

• Payment details (processed securely via third-party gateways)
  
  

• Reviews, support tickets, survey responses, and inquiries
  
  

• Social media profiles (if linked or used for login)
  
  

• Content you upload or submit via our services
  
  

B. Information We Collect Automatically

• IP address, device identifiers, browser type
  
  

• Operating system and device characteristics
  
  

• Pages visited, session duration, referring URLs
  
  

• Clickstream data and interaction metrics
  
  

• Location data (if permitted by device)
  
  

C. Information from Third Parties

• Social media platforms (based on your interactions)
  
  

• Analytics providers (e.g., Google Analytics)
  
  

• Advertising partners
  
  

• Data brokers or list providers (if legally obtained)
  
  

 

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2. How We Use Your Information

We use the collected data for various business and legal purposes, including:

• To provide, personalize, and improve our products and services
  
  

• To process transactions, shipping, and returns
  
  

• To manage your account and authentication
  
  

• To communicate with you regarding updates, promotions, or service issues
  
  

• To enhance our Site’s functionality and user experience
  
  

• For analytics, marketing, and advertising
  
  

• To comply with legal obligations and enforce our rights
  
  

• To detect, prevent, and investigate fraud or abuse
  
  

 

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3. Legal Bases for Processing (GDPR-EU/UK Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following legal grounds to process your personal data:

• Consent (e.g., for marketing communications)
  
  

• Contract performance (e.g., to fulfill your orders)
  
  

• Legal obligations (e.g., for tax or accounting requirements)
  
  

• Legitimate interests (e.g., to improve service and prevent fraud)
  
  

You have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

 

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4. Sharing Your Information

We may share your data with:

• Service providers (e.g., payment processors, delivery providers, hosting services)
  
  

• Marketing and analytics partners for customer segmentation and advertising
  
  

• Affiliates and business partners for internal use or joint offerings
  
  

• Legal and regulatory authorities, if required by law
  
  

• Third parties in connection with business transfers (e.g., mergers or acquisitions)
  
  

We require third parties to maintain the confidentiality and security of your data and not use it for purposes beyond the agreed scope.

 

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5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Authenticate users
  
  

• Maintain sessions and preferences
  
  

• Track website usage and performance
  
  

• Personalize content and ads
  
  

• Measure marketing effectiveness
  
  

We use services from:

• Google Analytics
  
  

• Meta (Facebook Pixel)
  
  

• Hotjar or similar behavior tools
  
  

• Shopify’s built-in analytics and cookies
  
  

You can control cookies via browser settings. Disabling cookies may limit some features.

 

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6. Your Rights and Choices

Depending on your jurisdiction, your rights may include:

• Right to access and obtain a copy of your data
  
  

• Right to correct or update your information
  
  

• Right to delete your personal data (with exceptions)
  
  

• Right to restrict or object to processing
  
  

• Right to data portability
  
  

• Right to withdraw consent (where applicable)
  
  

• Right to lodge a complaint with a supervisory authority
  
  

To exercise these rights, contact us at: support@creslia.com

 

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7. U.S. State-Specific Privacy Disclosures

California (CCPA/CPRA)

• Categories of personal data collected
  
  

• Purposes of collection and use
  
  

• Data sharing practices
  
  

• Opt-out of sale or sharing via Do Not Sell or Share My Info
  
  

Virginia, Colorado, Connecticut, Utah, Nevada

Residents may have:

• Right to confirm processing and access data
  
  

• Right to delete or correct inaccuracies
  
  

• Right to opt-out of targeted ads, profiling, or data sales
  
  

• Right to appeal denials of privacy rights requests
  
  

Submit requests via our Privacy Request Form

 

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8. International Data Transfers

Your data may be stored or processed in the United States or other countries where we or our service providers maintain operations. By using our Site, you consent to such transfers.

We use standard contractual clauses and participate in relevant frameworks where applicable.

 

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9. Data Security

We use technical and organizational security measures including:

• TLS/SSL encryption for sensitive data transmission
  
  

• Firewalls and access control policies
  
  

• Regular vulnerability scans and audits
  
  

No method of transmission is 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately.

 

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10. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law or justified by legal claims, auditing, or tax compliance.

 

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11. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected such data, we will delete it promptly.

 

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12. Dispute Resolution & Arbitration

If you believe we have not adequately resolved a privacy concern, you may file a complaint with your local regulator or contact us to initiate an internal resolution. For international users, binding arbitration may be available under applicable data frameworks.

 

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13. Changes to This Privacy Policy

We may update this Policy to reflect changes in laws, technology, or our practices. Any material changes will be notified on our Site or via email before they become effective. Please review this Policy periodically.

 

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14. Contact Information

Creslia Innovation LLC
36 S McKinley Ave
Iselin, NJ 08830, United States
Email: support@creslia.com
Website: https://www.creslia.com
Support: Help Center

 

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This Privacy Policy is intended to comply with U.S. federal and state laws (including CCPA, CPRA), GDPR, and other applicable regulations, and is suitable for legal review.